We've Got The Answers

We’ve answered some of our most common queries but you can contact us directly for any further information. Our call center representatives are available for you 24/7. Call us at 021 38654444 or you can email us at cs@bykea.com

customers

I got into an accident, now what? ⌄
Whether you are a rider or a driver, we have you covered. Your safety is our utmost priority, contact us at +92 21-38654444 to find out your coverage.
Can I use BYKEA without a smartphone? ⌄
Yes you can! We pride ourselves for making services available for everyone in Pakistan. Just give us a call at +92 307-1234567 to book your Bykea partner.
How can I start a BYKEA Franchise? ⌄
Owning a Bykea franchise offers a unique opportunity of being your own boss and empowering your local community. To read details about how to become a Bykea Franchisee, visit our Bykea Franchise page.
How do I unlock by Bykea Account? ⌄
Unlocking your Bykea Account is easy. Download the Jazz Cash App or go to the nearest Jazz Cash Kiosk to unlock your account.
How do I create an account? ⌄
Download the Bykea App for your Google Play Store or Apple App Store, verify your phone number, and you are ready to book your first ride.
What are my payment options? ⌄
You can pay for your ride however you like. Whether it be cash or any other form of payment – we accept it all.
How to top-up PUBG Mobile UC? ⌄
  • Visit Midasbuy website https://www.midasbuy.com/my/redeem/pubgm
  • Login or Register
  • Enter your PUBG Mobile Player ID and the voucher code
  • The PUBG Mobile UC you purchased will be credited to your PUBG Mobile Account shortly
Important Information:
  • Only Player ID required for PUBG Mobile UC top-up
  • You may stay logged in throughout the transaction, once the top-up is completed, you will receive the UC in your PUBG Mobile account
  • Please enter your Player ID correctly to avoid delay on receiving your UC
  • Players are only entitled to purchase PUBG Mobile Royale Pass Pack and Elite Pass Plus once per season. Once Royale Pass Pack has been activated, players can't upgrade to Elite Pass
How to find PUBG Mobile Player ID?
  • Use your account to log into the game
  • Open your player profile
  • Your PUBG Mobile Player ID will be displayed
How to top-up Free Fire Diamonds? ⌄
  • Go to https://topup.pk/app
  • Login with your player ID
  • Select PPC Garena
  • Enter your voucher code to redeem
  • The Free Fire Diamonds will be credited to your Free Fire Account shortly

Partners

How do I become a Bykea Partner? ⌄
Applying to be a Bykea partner is simple. Download the Bykea Partner app or visit the nearest Bykea Franchise to register. For more details visit the Bykea Partner Page.
I want to become a Bykea Partner but don’t own a bike. ⌄
We will connect you with a financial institution that provides easy installment plans or leases. In some areas, a Bykea partner can earn up to 5 times the monthly installment – making owning a bike easy.
Are Bykea Partners insured? ⌄
Safety of our customers and partners is the utmost priority. We provide our partners and customers an option of getting themselves insured during the ride.
How will the loan be disbursed? ⌄
We will disburse the loan into your Bykea Wallet that you can withdraw into any bank or branchless banking account to advance the cash
Why are other Driver-Partners offered a higher or lower Upfront Cash amount? ⌄
The Upfront Cash amount offered to each Driver-Partner under the program is determined based on multiple factors including the partner’s past incentive earnings and driving or delivery history.
My Upfront Cash application was rejected. Can I apply again if my application for the Upfront Cash Program was unsuccessful? ⌄
Yes, you may apply again in the future if you qualify for the program.
I changed my mind. How can I cancel my Upfront Cash application? ⌄
Bykea-Partners who wish to cancel their Upfront Cash Program and return their loan for any reasons are encouraged to call customer service hotline at +92 21 38654444 or write in via the Help Center, as we have a dedicated team who can help them on a case-by-case basis.
Can Driver-Partners who were not invited request or appeal to join? ⌄
No. At the moment, we are only offering the Upfront Cash Program to a small group of driver-partners and/or delivery partners who were selected for their historical incentive and other earnings and overall driving pattern.
When and how will the Upfront Cash be transferred to me? ⌄
The Upfront Cash amount will be topped up into your Cash Wallet shortly after applying to the program successfully. You can then transfer this amount to your bank or branchless banking account.
What if I cannot pay back my loan on time? ⌄
Bykea will send you a notice to break your payments up into smaller denominations so that paying these off is easier for you. However, if you fail to pay the loan back, we will ban your membership to the Bykea platform and engage a recovery team to collect payment from you. If you fail to still pay, a collections team may be sent to your house and to your references to ensure the loan amount is recovered.

Business

My parcel got damaged during delivery, now what? ⌄
Our Bykea partners are trained and understand the importance of delivering your items with care. However, we provide an added layer of safety through an opt-in insurance for parcels so even if there is any odd chance that it gets damaged, your valuable items are completely protected. To find out details about how to claim your coverage, contact us at +92 21 38654444.
How can I start a Bykea Franchise? ⌄
Owning a Bykea franchise offers a unique opportunity of being your own boss and empowering your local community. To read details about how to become a Bykea Franchisee, visit our Bykea Franchise page.
Does Bykea have business solutions? ⌄
If you are looking to ship multiple items at once instantly, our Business Panel will be perfect for you. Read more about the advantages and how to get it on our Delivery for Business page.